FAQ

Straight
Answers.

Everything shoppers usually ask—before tapping Add to Bag.

Buying & sizing

Does VYV sell legit pairs?

Every listing is thrifted/pre-loved and honestly photographed; we QC for obvious replicas and pull anything suspect. Scrutinise flaws in the PDP gallery before ordering.

EU sizes confuse me

PDPs mirror the physical tag taped on the tongue—compare that number to whichever chart you rely on elsewhere. Ping us via WhatsApp for a subjective “fits like” read if unsure.

Do you negotiate price?

List price is curated for condition + rarity—we rarely haggle offline once live online.

Can I inspect before COD?

Open the box politely with courier present; swaps after full payment hinge on courier policy and our defects workflow.

Payments & fulfilment

What payment modes exist?

Cash-on-delivery is the lone option today; no cards at the doorstep unless we shout otherwise publicly.

Shipping cost breakdown?

Flat PKR 150 covers standard nationwide routing—shown again on checkout summaries.

When do you dispatch?

Cleared COD confirmations typically leave our hub within ~2–4 business days excluding weekends/peaks unless someone flags a delay proactively.

What if courier delays?

Rush us the tracking—we chase partners but final-mile ETAs hinge on floods, rallies, customs-style checks, etc.

Care & vibes

How should I thrift-care kicks?

Wipe soles, alternating shoe trees lightly, deodorise naturally—heavy washing changes leather stories.

Can I hype resell purchases?

You do you—we just obsess about circular wardrobes and documenting wear honestly.

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